Parts and Beyond

Parts and Beyond16 Jan 2024

SD European stands out as a leading European car parts dismantler and aftermarket supplier. We take pride in our unwavering commitment to excellent customer service, specialising in providing high-quality parts for renowned brands such as Audi, BMW, Mercedes, MINI, Škoda, and VW.

What sets us apart is our dedicated team of professionals who ensure that our customers receive top-notch service. Our extensive inventory includes both new and used parts, catering to a wide spectrum of automotive needs.
But don't just take our word for it—hear from some of our team members who help make our SD european Parts Centre your trusted choice for European car maintenance. Whether you need specific parts, advice, or reliable service, we've got you covered and aim to exceed your expectations.

Parts Advisor - Nik
What is the most effective way to reach out and get the support I need when looking for a specific part

To get the support you need when looking for a specific part, the quickest response comes from calling us with your registration or VIN on hand. If you're unsure about the part, feel free to email us with accompanying imagery. Talking to a mechanic or undergo a diagnostic scan is recommended before confirming the part to avoid any potential restocking fees, ensuring a seamless and cost-effective process.

How do you stay informed about the latest developments in automotive parts and technologies?
As a team, we prioritise staying informed about the latest developments in automotive parts and technologies through regular training sessions, with many members holding MITO certifications. In cases where we encounter complexities, we efficiently pass on the query to our service advisors, ensuring a collaborative approach to providing the most up-to-date knowledge, skills, and excellent service solutions to our customers.

In what ways does the company culture impact your sense of fulfillment at work?
The management style, featuring an open-door policy, builds a supportive and communicative atmosphere that boosts my confidence. This, combined with opportunities for professional development, keeps me sharp and fulfilled in my role.

Dismantler - Ash
Is there a specific make or model of car that you enjoy dismantling the most?

I really enjoy dismantling BMWs. It's a straightforward and organised process for most parts, but the suspension adds a bit of complexity, making it a bit more challenging and interesting.

What steps do you typically follow when dismantling a vehicle?
When taking apart a car, I start by draining the oil to keep things tidy. Next, I deal with the exhaust system. Once that's done, I take off the doors and continue with the hoist to lift the car. From there, I dismantle the engine and other components. This step-by-step process makes for efficient dismantling.

Are there specific tools or techniques you find particularly helpful in overcoming dismantling challenges?
Having a well-organised set of specialised tools is key. The torx drive in my toolkit proves invaluable. Its compatibility with various fasteners and components adds versatility, making the dismantling process smoother and more efficient.

Stock Controller - Shayden
How do you work together with dismantlers and Parts Advisors to make sure everyone is on the same page, ensuring smooth communication and effective stock control?

We maintain open communication and alignment among dismantlers and Parts Advisors through a combination of weekly meetings, quick email updates, and face-to-face chats. This approach promotes a team environment, enhancing my ability to manage stock levels effectively.

How do you ensure the quality of the used parts you sell?
We prioritise the quality of used parts by implementing a thorough process. Before stripping the car, we conduct a diagnostic scan to identify and dispose of any faulty parts. After removal, each part undergoes a thorough quality check before being labelled and shelved. Prior to leaving our Parts Centre in Ellis St, Frankton, a final quality control check is performed to ensure that every part meets our high standards.

How do you balance the environmental aspects of dismantling with the demands of the automotive industry?
We strive to maintain an eco-friendly balance in dismantling by implementing responsible practices. This includes recycling oil, alloy steel, tyres and batteries, while car shells are directed to metal recyclers. All parts in good condition are resold, minimising waste and aligning with our commitment to environmentally conscious operations within the demands of the automotive industry.

In essence, SD European excels as a top-tier European car parts provider, prioritising customer service and environmental responsibility. Our dedicated team ensures efficient support, expert dismantling, and meticulous stock control. Together, we deliver a standout car care experience with a commitment to excellence and sustainability.